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Welcome to Sunnyside Clinic

We are an established practice offering a range of treatments in a comfortable, well-equipped clinic in the centre of Crawshawbooth village.

All our practitioners are fully qualified and are experienced in treating patients with a wide variety of medical complaints, and we combine our expertise to achieve the optimum treatment plan for our patients.

We also run a walk-in pain clinic, offering half price acupuncture treatments every Wednesday afternoon.

Please browse the site to discover more about the treatments we offer and e-mail, text or telephone us if you would like further information or to book an appointment.

Visit our low-cost pain clinic

Our walk-in clinic is open every Wednesday from 2 - 6pm, offering half price acupuncture treatments for anyone suffering with pain, whether acute or long-term. Click here for more details.

 
 
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PRIVACY NOTICE

When you supply your personal details to this clinic they are stored and processed for 4 reasons:

1. We need to collect personal information about your health in order to provide you with the best possible
treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can,
of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
2. We have a legitimate interest in collecting that information, because without it we couldn’t do our job
effectively and safely.
3. We also think that it is important that we can contact you in order to confirm your appointments with us or to
update you on matters related to your medical care. This again constitutes legitimate interest, but this time it
is your legitimate interest.
4. Provided we have your consent, we may occasionally send you general health information in the form of
articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient
method.
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored

 - on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.
- electronically (“in the cloud”). Access to this data is password protected, and the passwords are changed regularly.
- on our office computers. These are password-protected, backed up regularly, and the office(s) are locked and
alarmed out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
. Your practitioner(s) in order that they can provide you with treatment
. Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and
reminders
. Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your
medical notes, just your essential contact details.
From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.
Provided the legal minimum period has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.
Complaints need to be sent to:
Laura Catlow      
info@sunnyside-clinic.co.uk
01706 210585
Sunnyside Clinic
542 Burnley Road, Crawshawbooth, Rossendale, BB4 8NE

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

Sunnyside Clinic, 542 Burnley Road, Crawshawbooth, Rossendale, BB4 8NE